Tire & Lube Technician - Goodyear - JR-40015756 - N.A. - (Jackson, MS)

DescriptionThe Service Manager is responsible for managing the service department by proper staffing and helping to meet location sales and unit targets. To assist Technicians in daily work routines. To maintain a safe and accident free work environment. To maintain customer relations to ensure long term growth in sales and profits. To maintain customer and associate satisfaction. Deliver quality work on time every time to customers. To train and develop service associates. The Service Manager must complete all other duties as assigned. Responsibilities will include but not be limited to:  Assisting Center Manager in achieving sales, units, and profited budgeted objectives. Ensuring proper service estimates are delivered to the customer. Quoting tire prices, including trade-ins, accurately. Completing work orders, PM checklists, and other paperwork effectively and efficiently. Controlling and protecting the assets of the company by maintaining awareness of inventory levels. Ensuring inventory is secure, stored, and only accessible to the associates in accordance with company policy. Delivering customer satisfaction. Meeting customer requirements for service in a timely manner. Providing "Service Excellence, Always" to meet the service goals of the location and needs of the customer. Assisting the Center Manager with hiring, training, and managing associates. Developing new and existing associates. Communicating specific work assignments and responsibilities to associates. Assisting the Center Manager in ensuring proper staffing levels with qualified personnel. Assisting associates in technical areas as needed. Facilitating effective communication throughout the center working closely with the Center Manager. Maintaining a clean and safe environment. Assisting Center Manager in implementing programs and procedures to ensure the safety of associates and customers. Enforcing and communicating policies and procedures to associates. Addressing viol…